{"id":385,"date":"2023-07-12T13:30:35","date_gmt":"2023-07-12T16:30:35","guid":{"rendered":"https:\/\/ninpon.com\/?page_id=385"},"modified":"2025-09-17T14:33:16","modified_gmt":"2025-09-17T17:33:16","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/ninpon.com\/es\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"

Dispones de 14 d\u00edas naturales para realizar la devoluci\u00f3n, contados a partir de la fecha de recepci\u00f3n del pedido.<\/p>\n

Solo se aceptar\u00e1n productos que est\u00e9n en su embalaje original, sin abrir y en perfecto estado.<\/p>\n

 <\/p>\n

Proceso de devoluci\u00f3n<\/strong><\/p>\n

Antes de devolver un art\u00edculo, por favor contacta con nuestro servicio de atenci\u00f3n al cliente y te informaremos sobre c\u00f3mo proceder.
\nEn caso de defecto del producto, por favor contacta con nuestro servicio de atenci\u00f3n al cliente dentro de las 48 horas siguientes a la entrega y proporciona pruebas claras. Nuestro equipo examinar\u00e1 el caso y te indicar\u00e1 los pasos a seguir.<\/p>\n

Tras recibir las instrucciones, el cliente deber\u00e1 enviar la devoluci\u00f3n a la siguiente direcci\u00f3n:<\/p>\n

Ninpon
\nRua da Ind\u00fastria, 1 – 1 Drt
\n3810-011 Santa Joana \u2013 Aveiro
\nPortugal<\/p>\n

Ten en cuenta que el cliente es responsable de todos los gastos de env\u00edo relacionados con la devoluci\u00f3n, salvo en los casos de productos defectuosos. En tales casos, Ninpon asumir\u00e1 los costes del env\u00edo de devoluci\u00f3n.
\nRecomendamos utilizar un servicio de env\u00edo con seguimiento, ya que no podremos emitir reembolsos por productos que no hayamos recibido.<\/p>\n

 <\/p>\n

Reembolsos<\/strong><\/p>\n

Una vez recibida tu devoluci\u00f3n y tras inspeccionar el estado del art\u00edculo, procederemos a gestionar el reembolso. Por favor, permite al menos 14 d\u00edas laborables desde la recepci\u00f3n del art\u00edculo para procesar la devoluci\u00f3n.
\nLos reembolsos pueden tardar entre 1 y 2 ciclos de facturaci\u00f3n en reflejarse en tu extracto de la tarjeta de cr\u00e9dito, dependiendo de la entidad emisora. Te notificaremos por correo electr\u00f3nico una vez que tu devoluci\u00f3n haya sido procesada.<\/p>\n

 <\/p>\n

Excepciones<\/strong><\/p>\n

Los siguientes art\u00edculos no pueden ser devueltos ni reembolsados:
\nArt\u00edculos en Preventa
\nArt\u00edculos En Stock em el Proveedor<\/p>\n

Debido a la naturaleza del proceso de pedido y a las condiciones con nuestros proveedores, algunos productos se solicitan, reservan o adquieren espec\u00edficamente tras la confirmaci\u00f3n del pedido individual de cada cliente. Esto incluye art\u00edculos etiquetados como \"preventa\" o \"en stock em el proveedor\".<\/p>\n

Dado que estos art\u00edculos no forman parte de nuestro stock habitual y se obtienen \u00fanica y exclusivamente bajo pedido, no podemos aceptar cancelaciones ni devoluciones una vez realizado el pedido.<\/p>\n

Al confirmar la compra de estos productos, el cliente reconoce y acepta que renuncia al derecho de desistimiento de 14 d\u00edas aplicable a otros productos, conforme al art\u00edculo 17(c) del Decreto-Ley portugu\u00e9s n.\u00ba 24\/2014, que transpone la Directiva 2011\/83\/UE sobre los derechos de los consumidores.<\/p>\n

Si prefieres conservar el derecho est\u00e1ndar de desistimiento, te recomendamos esperar a que el producto est\u00e9 disponible como parte de nuestro cat\u00e1logo habitual en stock.<\/p>\n

 <\/p>\n

Preguntas<\/strong><\/p>\n

Si tiene alguna duda sobre la pol\u00edtica de devoluciones, po rfavor cont\u00e1ctenos en:<\/p>\n

WhatsApp: +351 910328799
\nCorreo electr\u00f3nico: info@ninpon.com<\/p>","protected":false},"excerpt":{"rendered":"

You have 14 consecutive days to make the return, counting from the date of receipt of the order. Only products that are in their original packaging, unopened and in perfect condition will be accepted.   Return Process Before returning an item, please contact our customer service and we will inform you how to proceed. In […]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-385","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRefund Policy | Ninpon<\/title>\n<meta name=\"description\" content=\"Read Ninpon\u2019s refund policy for anime and gaming products. 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