FAQ

Pre-orders are placed individually with our suppliers as soon as you complete your purchase. For this reason, we cannot cancel or refund pre-orders, as outlined in our Terms of Use, which customers have to agree before using our services and finalizing their purchase.

Yes. At Ninpon, we guarantee that all confirmed pre-orders will be honored. In the rare event that we are unable to fulfill a pre-order due to manufacturer or distributor issues, a full refund will be issued.

Yes, you can. However, please note that your order will only be shipped once all pre-order items have arrived at our warehouse. The item with the latest release date will determine the shipping timeline.

Yes. To secure your reservation with our suppliers, pre-orders are charged in full at the time of purchase.

Once you place a pre-order, the item is reserved specifically for you with our suppliers. When the item is officially released and arrives at our warehouse, our team will prepare and ship your order. Please note that pre-orders may involve a waiting period depending on the release date.